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This Policy was last updated on 28 March 2025 and takes effect from that date.

This is the privacy policy of Amused Australia Pty Ltd (ABN 13 654 831 839) (trading as BetNation, BetDeluxe, Surge, Noisy, PulseBet, BigBet, YesBet, BetExpress, MightyBet and BetJet), and its related bodies (referred to as “Amused”, “we”, “us”, “our”).

Amused acknowledges the importance of protecting the privacy and rights of individuals inrespect of their Personal Information. Set out below is our policy relating to the ways we collect and manage your Personal Information.

“Personal Information” (‘PI’) is information we hold which is identifiable as being about you, which we collect as a result of your use of our websites, mobile phone or tablet applications, pages or sites under the brands that are owned and operated by us (together, the website), your membership with Amused or whenever we otherwise deal with you.

We are committed to ensuring that the PI we collect about you is protected and is used, stored and disclosed in accordance with Privacy Act 1988 (Cth) (Privacy Act). Please visit

www.oaic.gov.au

for more information.

This Privacy Policy will not apply to websites which are linked to this website and over which Amused has no control.

The kinds of personal information that Amused generally needs to collect about members and applicants for membership is:
- name;
- residential address;
- date of birth;
- gender;
- email address;
- phone number(s);
- personally submitted preferences;
- bank account and credit card information;
- financial information;
- identity verification information;
- recordings of all telephone calls;
- betting activities and behavioural data;
- website activity; and
- credit information if you have applied for a credit facility

You must only provide accurate information that you are authorised to disclose in order to allow us to use your personal information in accordance with this Privacy Policy.

We will ordinarily collect your personal information directly from you, primarily through your use of the website or over the telephone. We may also collect personal information from others, for example our related companies, with whom we partner to offer you a wide range of services and rewards, or through our agents or affiliates whom we engage to undertake marketing activities.

We are required by law to collect some personal information about people who use our services. We are required to collect certain information (including identity verification information) under the Anti-Money Laundering and Counter Terrorism Financing Act 2006 (Cth) as an example.

We may also collect personal information from job applicants, our employees and individuals associated with our business partners and service providers. Usually, this information is limited to name and contact details and the other information we need for the purpose of processing a job application and managing our business relationships.

Amused will collect your PI for the following purposes:
- to process your application for Amused membership;
- to open an account for you;
- to provide member services to you;
- to identify you as a member for security purposes and to comply with our legal obligations;
- to maintain and manage your betting account;
- to upgrade and enhance your experience when using our website;
- to tailor or develop information, services or products which we think may suit you;
- for marketing related purposes, including conducting research, conducting promotions, sending you offers and telling you (including via email, SMS or telephone) about products or services we think may be of interest to you;
- to respond to enquiries and complaints from you;
- to provide you with customer support;
- to monitor and detect possible fraud or breaches of our terms and conditions of service;
- to ensure that our products and services are used in a legal and responsible manner;
- to ensure that you and your account with us complies with all relevant laws and your contractual obligations to us;
- to conduct appropriate checks to detect fraud;
- to process payments;
- to improve our products and services or to conduct research;
- for security purposes, including to perform functions that we believe are necessary to protect the security and proper functioning of our betting platforms;
- to comply with our legal obligations, resolve disputes, and enforce agreements;
- to establish, exercise or defend any legal claims; and
- to assist in the enforcement of laws.

Amused may use and disclose your PI in the following circumstances:
- to our associated entities and agents;
- to our affiliates who undertake promotional and marketing activities on our behalf (including contacting you with special offers that may be of interest);
- to consultants, contractors, subcontractors, suppliers, service providers and professional advisors and organisations that provide services to assist us in operating our business (including IT, consultancy and advisory services) to us;
- to government agencies, regulators and law enforcement bodies such as but not limited to the Northern Territory Racing and Wagering Commission, AUSTRAC, state and federal police, principal racing authorities and sports controlling bodies;
- to any third parties or classes of third parties that Amused notifies you at the time of collecting your personal information that your personal information may be disclosed to;
- for taking appropriate action if we have reason to suspect that unlawful activity or misconduct of a serious nature in relation to our services has been, is being or may be engaged in;
- to protect and maintain the integrity of sports / racing codes, by assisting controlling bodies in their inquiries or notifying such bodies of any betting activity Amused considers to be unusual or suspicious;
- where you have consented to the disclosure either expressly or by the circumstances and your conduct;
- where we consider disclosure is reasonably necessary to eliminate or minimise a risk to public health or safety;
- where we consider disclosure is reasonably necessary to investigate or deal with unlawful activity or serious misconduct;
- where we consider disclosure is reasonably necessary to locate missing persons; to establish or defend a legal claim; or
- where the disclosure is required or authorised by law.

Amused may use personal information to create aggregate data about Amused members through demographic profiling and statistical analysis of its database, in order to allow for more efficient operation of the Amused business. We may provide the information derived from such profiling or analysis in de-identified form to potential and existing stakeholders.

Amused will take all reasonable steps to ensure that any personal information which is disclosed to a third party is protected by that party in accordance with the Privacy Act and is used only for the purpose or purposes for which we supplied that information to them. Usually, we do this by imposing contractual requirements on or seeking assurances from third parties as to their compliance with the Privacy Act.

We may disclose your personal information to organisations outside of Australia, including to our related bodies corporate, to contractors, and providers of payment services. The disclosure may be to organisations located in the UK, United States, Sri Lanka and the Philippines.

Amused may store data (including personal information) on secure back-up servers outside of Australia. This data may be accessed offshore, but only ever in compliance with all Australian laws, including the Privacy Act, and in accordance with this Privacy Policy.

For the purposes of verifying your identification using the Document Verification Service, you confirm that you are authorised to provide the details that you provide to us during the account sign-up and identity verification process. This information is sought and used for the purpose of undertaking an information match request in relation to relevant Official Record Holder information and that a corresponding information match result will be provided via the use of third party systems. You acknowledge and consent to the use and access of your information in this way.

From time to time, we may use and disclose your personal information to inform you about Amused (and its associated entities) products or services or about promotional activities, which Amused believes, may be of interest or of benefit to you (provided that you have granted your express consent to receive such information). We may do this via email, SMS, telephone, mail or other means.

If you no longer wish to receive marketing or promotional material from Amused at all or in any particular form, you may contact us at any time by email at

[email protected]

with your request with which we will comply as soon as is practical.

Where we send you commercial electronic messages for direct marketing purposes, each message will contain a functional means for you to opt-out of receiving such messages.

From time to time, we may contact you in relation to the opening, management and administration of your Amused account. These communications can be via any of the modes of contact recorded when you apply to open an account, register as a member or which we otherwise collect for the purposes of opening an account. Such communication is not affected by your opt-in or opt-out status for direct marketing communications.

You acknowledge that no data transmission over the Internet is totally secure. We will take all reasonable precautions to ensure the security of your Personal Information and protect this information from loss, alteration or misuse. Amused’s employees, agents and contractors are required to maintain the confidentiality of Members' PI.

Information communicated within a social media environment (for example, Facebook, Twitter, Chat Rooms) becomes public information. Ultimately, you are solely responsible for maintaining the secrecy of your username, password and any account information. Please be careful whenever using the Internet and our website.

Persons under the age of 18 (‘Children’) cannot become Amused members and are excluded from access to our services. We will not accept their information for the purposes of opening a wagering account. It is, however, ultimately the responsibility of parents or guardians to monitor their children’s Internet activities including where appropriate by using Internet screening software.

You are responsible for the security of and access to your own computer, mobile device or any other means used to access the website. You must log out of your account when you have completed your time on the website, and should not disclose your username, password or any account information to any other person.

Cookies are pieces of data stored by your web browser on your hard drive which contain information relating to your use of the website. When you access the website, cookies may record details relating to your use of the website, including what pages you view from the website. This information is used for site optimisation and to improve the online experience for our customers. These tracking technologies do not personally identify users but do identify a user’s browser. If you would prefer not to receive cookies, your browser can be adjusted to refuse them.

We may use third parties to serve ads on our website. The advertisers may employ cookies and action tags (also known as single pixel gifs or web beacons) to measure advertising effectiveness. Any information that these third parties collect via cookies and action tags is completely anonymous.

Amused takes reasonable steps to ensure that Personal Information we collect is accurate, complete and up to date.

You have the right to access the personal information we hold about you. If you would like to do so, please send an email to our Customer Support team. We will provide you with a copy of your personal information within a reasonable period after the request is made, usually within 30 days. In some cases, we may not be able to provide you with access to some or all of your personal information and, where this is the case, we will provide reasons to you. We may also request verification of your identity before providing access to the requested personal information.

We give you the opportunity to correct and update Personal Information at any time through ‘Edit Account Details’, along with accessing your betting transactions in the ‘All Bets’ area of the site . Requests for correction to any personal information can also be made by sending an email to our Customer Support team.

We may refuse any request for access to or correction of personal information if the refusal is in accordance with the Australian Privacy Principles.

Any complaints regarding access to or correction of personal information should be made to us in writing. We endeavour to respond to any such complaints within a reasonable period, usually 30 days. If you have any queries, requests for access or correction or complaints relating to the handling of your personal information, please see our Dispute Resolution Policy.

Further information about privacy concerns or complaints in Australia can be found on the Office of the Australian Information Commissioner’s (‘OAIC’) website at

www.oaic.gov.au

If you are not satisfied with our response to your complaint, you may make a complaint to the OAIC.

In using the website, you agree to be bound by the terms of this Privacy Policy. Amused may review, change or update this Privacy Policy periodically and reserves the right to change the Privacy Policy at any time at its discretion by posting such changes on the website. We will publish our current Privacy Policy on the website and changes will take effect immediately at the time of publication. Where there is a significant change to the Privacy Policy, we will notify you of the change by posting the change on our site and within a reasonable time before the change comes into effect. If you do not accept the change as notified to you, you should close your Account before the change takes effect. It is the Member’s responsibility to ensure that they are aware of the current rules. Your continued use of the website following publication will constitute your acceptance of those changes. You should review this Privacy Policy regularly and remain familiar with its terms.